Complete IT Transformation for Growing Dental Practice

How we helped a busy dental practice modernize their IT infrastructure, reduce downtime, and improve patient communication with a complete technology overhaul.

The Challenge

Johnson Family Dental was struggling with an aging IT infrastructure that caused frequent downtime, slow computers, and an outdated phone system that couldn't handle their growing call volume. Staff spent valuable time troubleshooting technology issues instead of focusing on patient care. Their previous IT provider was unresponsive, and the practice was losing productivity daily.

Our Solution

We implemented a comprehensive IT solution including a modern 3CX VoIP phone system with auto-attendant and call queuing, replaced aging workstations with new computers, redesigned their network for better performance and security, and transitioned them to our managed IT plan for proactive monitoring and support.

Implementation

The project was completed over two weekends to minimize disruption to patient care. We migrated their phone system on Saturday, tested extensively on Sunday, and had staff training ready for Monday morning. Network upgrades and workstation replacements were handled the following weekend. The entire transformation was completed with zero patient appointment disruptions.

Results